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Our Guarantee

If you are not satisfied with our product or it does not function as expected or required, you can return the product for a refund or credit within 30 days of the original ship date. The product must be returned in it's original packing in new condition to qualify for a full refund otherwise restocking charges may apply.

Technical Support

Please contact our systems specialist direct at 1-888-320-9188 or email support@econetcontrols.com with any technical questions. Our systems specialist can assist you with questions concerning software drivers, system hardware and software compatibility issues.

Sale Support

Please contact our sales direct at 1-888-320-9188 or email sales@econetcontrols.com with questions regarding product pricing, configurations and availability. Although pricing and configuration details are available on our web site, we happy to provide a formal quote confirming the product details and availability.

Please direct any inquiries regarding open orders, invoicing, order processing to our administration department at 1-888-320-9188. Our administration department can confirm expected delivery dates, tracking numbers and any other queries.

Repair/Return Policy

Although we have designed and tested our products and systems for reliable 24/7 operation, the nature of wireless control and automation environment can cause malfunctions. Please contact our customer service department at 1-888-320-9188 or email support@econetcontrols.com with details of your product or system malfunction. You can also complete an RMA form. Please provide your contact details, the product model and serial number as well as any details of the malfunction. Our support specialist will review the problem and assist you in providing the best solution for your particular circumstances. If necessary we will provide an RMA number (Return Material Authorization) for the product return. Typical repair turn around time is 2-10 days. There are no charges for parts or labor for warranty repairs and we will return the product with shipping charges prepaid. We will provide a repair cost quote for non-warranty repairs.

We recommend that you keep product spares on site for critical systems.

Evaluation Orders

We do not accept evaluation orders or provide demonstration units. We understand that some applications require product testing before it can be confirmed and approved.  If you are not sure our product will meet your requirements, and you would like to order a unit for testing, please place a standard order (purchase order or credit card). We will work with you to select a model and configuration that is best suited to your application. Include your courier account number with your test order. If the product does not function as required, it can be returned for a full credit. You are also responsible for the cost of returning the unit/s. Please review your application with our support specialist before returning the product. We may be able to assist you in getting our product to function as required in your application. In many cases, a simple BIOS tweak, software driver update or specialized expansion option can clear up a functional issue.  

Contact our customer support department for a RMA# (Return Material Authorization) before returning any "Test Order" products. The returned product must be in new and working order in its original package to qualify for a full credit/refund. We typically allow 2-3 weeks for product testing.

LET'S GET CONNECTED

We look forward to hearing from you!

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