Technical Support


Please contact our systems specialist direct at ph. 905-332-8856 or use our provided contact form with any technical questions. Our systems specialist can assist you with questions concerning software drivers, system hardware and software compatibility issues.

Sales/Order support


Please contact our systems specialist direct at ph. 905-332-8856 or use our provided contact form with any technical questions. Our systems specialist can assist you with questions concerning software drivers, system hardware and software compatibility issues.

Satisfaction Guarantee/Warranty


If you are not satisfied with our product or it does not function as expected or required, you can return the product for a refund or credit within 30 days of the original ship date. The product must be returned in it’s original packing in new condition to qualify for a full refund otherwise restocking charges may apply.

All EcoNet products have a 1 year parts and labor warranty. Extended warranties are available on some products.

Support Contact Form


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Test or Evaluation Orders


We do not accept evaluation orders or provide demonstration units. We understand that some applications require product testing before it can be confirmed and approved.  If you are not sure our product will meet your requirements, and you would like to order a unit for testing, please place a standard order (purchase order or credit card). We will work with you to select a model and configuration that is best suited to your application. Include your courier account number with your test order. If the product does not function as required, it can be returned for a full credit. You are also responsible for the cost of returning the units. Please review your application with our support specialist before returning the product. We may be able to assist you in getting our product to function as required in your application. In many cases, a simple BIOS tweak, software driver update or specialized expansion option can clear up a functional issue. Contact our customer support department for a RMA# (Return Material Authorization) before returning any “Test Order” products. The returned product must be in new and working order in its original package to qualify for a full credit/refund. We typically allow 2-3 weeks for product testing.